Shipping & Returns

Shipping Policy

At Citizen Fungi, we are committed to delivering your order promptly and ensuring it arrives in excellent condition. The details of our shipping policy are below:

1. Nationwide Shipping: We are proud to offer nationwide shipping across the United States.

2. Shipping Method: We utilize a 2-day shipping service to ensure that your kit reaches you fresh and ready to use. Our shipping partners are known for their speed and reliability, making sure your products arrive on time.

3. Order Processing Time: Orders will be processed within 1-2 business days from the date of purchase. We do not process orders during weekends or public holidays.

4. Shipping Costs: Shipping fees are calculated based on the weight, dimension, and destination of the package. The exact cost will be displayed during checkout process.

5. Tracking: Once your order ships, you will receive an email with tracking information so you can follow your package's progress as it makes its way to you.

6. Delivery Delays: If there is an issue with the delivery, such as an incorrect address or unavailability of the recipient, we cannot guarantee a 2-day delivery timeframe. In these cases, we will do our best to resolve the issue and keep you informed about any changes in delivery.

7. Damaged or Lost Packages: If your package arrives damaged or does not arrive at all, please contact us HERE immediately and we will work diligently to resolve the issue.

We appreciate your business and understand that timely and safe delivery of your products is important to you. If you have any questions about our shipping policy or need help with your order, feel free to reach out to us at any time!

Return & Exchange Policy